Frequently asked questions (FAQ)

Q. How may I register on Dakia application ?

A. You are requested to download "DAKIA" application from Google Play Store, complete your personal profile and start enjoying services rendered by Dakia.

Q. Shall I be required to submit recipient name & contact details ?

A. Yes, the software will prompt you submit recipient name & contact details to facilitate Dakia.

Q. How will Dakia ensure that Dak is delivered to the right person?

A. Post successful online booking of a Dakia, the application will share a common One Time Password (OTP) with the recipient & with the Dakia. Having validated the OTP with the recipient, Dakia will handover the Dak to recipient and take online acknowledgement as well.

Q. How can I apply coupon code ?

A. While booking a Dak, application will show you a box to mention valid coupon code.

Q. May I check about Dak charges before handing over Dak to Dakia ?

A. Yes, online application will show estimated time, distance & charges before booking a Dak.

Q. Shall I get detailed breakup of my billing ?

A. Yes, customer will get detailed invoice online.

Q. Shall I get discount or promotional offer coupon occasionally ?

A. Yes , customers shall get promotional coupons occasionally.

Q. What is the estimated time of delivery ?

A. Dakia application will calculate estimated distance based real time of delivery at the time of booking a Dak and share details with sender.

Q. Can I send cash in a DAK (parcel) ?

A. No, we do not recommend to send cash in Dak.

Q. Can I send liquor or cigarettes in Dak ?

A. No, Dakia does not carry liquor, cigarettes, arms & ammunition & any other objectionable item.

Q. Can I make online payment to Dakia for his services ?

A. Yes, customer can make online payments as per his convenience.

Q. May I pay cash also against his service charges ?

A. Yes, customer can pay cash also as per his convenience.

Q. Is my Dak insured ?

A. No, Dak is not insured. Therefore, customer is requested to send low value items only in Dak.

Q. How is a Dakia associated with Tracra Corplab Systems Private Limited ?

A. Dakia(s) is an independent body attached to Tracra Corplab Systems Private Limited . Company has tried to do due-diligence in terms of validating his driving license, vehicle registration certificate & adhar card.

Q. Can I also be a pillion-rider ?

A. Yes, you can be a pillion-rider as well.

Q. Can I cancel Dak ?

A. Yes, customer has the option to cancel Dak free of charge before generating one time password for the recipient.

Q. May I recall my dak after pickup by dakia prior to deliver to potential recipient ?

A. Yes, you can recall your Dak prior to deliver to potential recipient but you will be charged full. Your undelivered Dak will be deposited to our main office in such a scenario. Sender has the option to recall this Dak from our main office. Normal Dak charges shall be applicable in this case.

Help on Payment

Q. May I add a wallet to Dakia ?

A. Yes, customer it is very simple to add a wallet to Dakia application. Customer has the option to navigate main menu and select wallet of his choice and add it to the application .

Q. Can I change payment method ?

A. Customer can always change his payment mode by navigating main menu & selecting payment method.

Q. Shall I be eligible for a claim for the lost/misplaced item ?

A. Since the item is not insured and our organization does not have the item details, therefore our company shall not take the onus of the lost item. However, we at Tracra Corplab Systems Private Limited shall compensate the sender maximum amount of Rs. 100/- for an envelope or Rs. 300/- for a parcel in a box.

Q. How will company penalize a defaulted Dakia ?

A. Company shall immediately stop assigning fresh duties to the defaulted Dakia and will withheld financial transactions in his account. In addition, administrative actions will also be initiated basis availability of his documents.